Total Roofing

Dear Total Roofing, ...at 60 years of age with 40 years in the construction industry, you were a breath of fresh air.

Scott,Thanks For the great deal you gave me, the ability to collect additional funds from my carrier, the great job your crews did, & most especially your awesome customer service.Your the best.

I originally had total roofing at 5 stars as my original experience was great with them. However 3 years after having my roof installed I found 2 leaks which would be covered by the warranty. It has been like pulling teeth to get any communication at what is going on. Have had multiple appointments some of which they didn't show up for and I received no phone call to reschedule.

Have been promised phone calls back which I have not received. Overall a very bad experience. After 3 weeks of dealing with them I still have no answer as to when it will be fixed. I will continue to update this post as I have more dealings with total roofing. Update- 3 stars from 1. Adam one of the VPs of total roofing came out with another person to figure out what was going on with my leak.

They repaired where they think the leaks are. And made plans around getting the drywall fixed that had been damaged from the leak. Adam and the other gentleman (can't remember his name) where what I was expecting from my first dealings when they installed the roof, professional, thorough and made sure to communicate with me what was happening. I will update again when the drywall repair has been done. If only that had happened for the first 3 weeks of dealing with the issue.

Rob was great had great advice and was very helpful. I would recommend anyone who needs a roof speak with him. Thanks Rob for treating me like a #1 customer.

The roof failed from improper installation of the first row of shingles on top of the starter strip. The edges line up perfectly allowing water to go underneath destroying the plywood. This failure occurs along 2 sides of my house, but is correct in the front of the house, the 3rd side with gutters. I called to ask about the warranty for workmanship, it is only good for 5 years.

It's been longer than that, so now I'm out a roof, shingles that need pulled off, plywood that needs replaced, and fascia board that is most likely toast. All because roofing 101 wasn't done correctly. When I called about warranty work the nice lady on the phone said my address wasn't listed as a customer. Must be the standard reply, lol. Then she said she would send someone out to take a look at it.

I said, you didn't do it right the first time. Why would I pay you a second time? My roof was never completed the way I asked and never looked as good as my neighbors (to this day, I still have shingles that stick up funny). So this really doesn't surprise me to much. Can't recommend these guys. Edit: You say you don't understand how it failed. I clearly stated how it failed.

Your workers didn't stager the first row of shingles (With the starter row) allowing water to penetrate just above the gutters. After years of water attacking the roofing paper, it failed allowing water onto the plywood. I did look up the permit, and yes your company pulled the permit. I wouldn't expect the inspector to pull the roof apart to see if the starter row is correct.

Anyone who does roofing for a living should know to stager the first row. That's what a starter row is for. Even I know that. The warranty paperwork you provided is for the shingles, not improper installation. There's nothing wrong with the shingles. I'm not calling, we both know your not going to fix my roof for free and I wouldn't let you on my property anyway. Proper supervision would have prevented this. That's your responsibility, own it.

I am so very grateful for Shayne and Total Roofing and the excellent job there did replacing my roof and gutters. I was the victim of a roofing scam by another contractor and due to their participation and cooperation he has been arrested, charged and awaiting sentencing, and restitution for myself and many other of his victims. TR, replaced my roof and gutters at a great financial loss to themselves out of compassion and the kindness of their hearts. I am so grateful and would recommend them highly.

Scott from Total Roofing quickly responded to our request for a non-emergency repair to our roof. We just had an inspection done on our house that we are selling, and there was a small portion of the roof that needed to be fixed. Scott was very polite and professional, completing the repair on the same day, and he even inspected the roof and provided a 5 year certification on the roof! I would highly recommend Total Roofing to anyone that needs a roof repair!

This is the best company I have ever had the Pleasure of hiring to complete my home repair. They came out very promptly when I called with a leak, fixed the leak same day. Then completed the roof installation. I could have never been happier with the work that was completed. Awesome company. I highly recommend them A++ Service: Roof installation

Total Roofing replaced three separate roofing systems at Sunrise Church after severe hail damage. They were knowledgeable, professional and reasonably priced. Easy to work with as well. They listened and responded during installation and at the end. I was so pleased I had them do the roof on my own home when it needed it. I would recommend them again.

I worked with Jon White on two different projects. The jobs were done perfectly both times. He installed beautiful new 6 inch sturdy gutters on my cabin and installed ice dams on my entire metal roof. He left no trace on my property and it's obvious his work will last for many years to come. Communication skills were excellent. Ask for Jon White when you want the job done right!

I was late to get insurance repairs done on my rental house. I had one year to complete the repairs and I was down to the last 30 days before I started to looking for a contractor. After seeing some ads I contacted Total Roofing. I was really expecting them to tell me I had to wait since there are so many houses with hail damage in the Colorado Springs area.

The Total Roofing foreman I talked to check their schedule and said he could meet my deadline. I was a little skeptical, but since I didn't really have much choice, I agree to go with Total Roofing. I was pleasantly surprised when the job got done exactly as I was told. Note that the work was more than just roofing. It included paint, screens, and the mail box.

The work was very professionally done and ahead of my insurance deadline. The Total Roofing foreman was very good about keeping on contact and making sure I was informed about the progress. I'm very happy with the work and service I got from Total Roofing and can whole heartily recommend them for any roofing and/or repair project. Thanks Total Roofing.

Wow. Can't remember the last time I had such a good experience with a contractor. I was in the process of closing on my house, and some potential roof damage came up on the inspection report. I spoke with Lee and asked if he could get out quickly and give me an estimate on a repair job. He came out the next day (during holiday season), inspected the roof, and said it was normal wear and tear and didn't need a repair.

Furthermore he offered to write me a certificate detailing the condition of the roof free of charge. I got the certificate from Tony a couple hours later. I'm pretty confident most roofers would have tried to replace my entire roof or at least charge me for the visit. I really appreciate this company's honesty and would go straight to them if I had any other roofing issues. Thank you guys, you really helped my closing process go smoothly!

My husband and I left a 1 star review due to many problems that we experienced through Total Roofing towards an uncompleted job. The company sent out their inspector and had to fix a couple things before our roof could pass inspection. The inspector mentioned that he had heard around the office that a negative review had been left about our experience with Total Roofing.

He mentioned that he had been asked if we could change our negative review, or at least improve it because of his service. I told him that even though his service was great, the overall service from the company would not change our review. Since then, my husband has been receiving countless e-mails from Total Roofing asking us to change our review or to give a better review. Today, May 1, we received a Thank You card in the mail from the President/CEO of Total Roofing, who has yet to return a phone call.

Phone calls have been ignored by him and Adam, the Vice President. Thank you for what? For a horrible experience through Total Roofing? If you would like us to change our review, return a phone call, which should have been done in the first place. Don't speak and use your employees to try and fix a problem that he wasn't involved in.

Andy did an outstanding job handling everything with my insurance company and contractor to give me a new house top to bottom on the outside. I highly recommend Total Roofing and Andy for all your roofing and other major home improvement upgrades.