We are the most reliable roofing contractors Columbus, Ohio has to offer, with a longstanding commitment to using only the highest quality products and materials. Your roof is too important to the protection of your home and family to cut corners or rely on poorly made materials. That's why we have invested our time and money to become factory-certified contractors for brand name manufacturers including GAF, CertainTeed and Owens Corning. These are names you recognize and trust because they produce the best, more reliable and most durable systems available.Above all, we want to make your roofing or siding project easy and worry-free for you. From start to finish you can count on everybody at Arrow to treat you with honesty and respect. We insist on open and frequent communication so that you'll always know what to expect from us, and when to expect it. And we always keep our promises!
Highlights and features
- Commercial, Installation, Repairs, Maintenance, Replacement, Inspection, Products, Residential
Associations and certifications
- Better Business Bureau
Services
Residential Roofing
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A quality, durable roof is your home's first defense against the elements. We are the company who best understands the challenging weather patterns of southern Ohio and northern Tennessee. Our systems are uniquely suited to protecting your home from the rain, snow, ice, hail and wind that we experience during the year.
Commercial Roofing
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We provide professional roofing services for commercial and industrial buildings throughout the Columbus OH and Nashville TN region. We have experience in roofing office buildings, retail stores, manufacturing facilities, apartment and condominiums buildings, churches, schools, government buildings and warehouses.
Gutters
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Reviews (9) Fred Braithwaite
Jan 30, 2022
I had this place put a new roof on my house in 2019 and I'm having issues with it leaking now. I have left multiple voice-mails and emails with them and the have never bothered to get back in contact with me. I wouldn't have them do any home repairs on my home home for anything now. They don't call back to see what the issues are and apparently don't stand behind their warranty.
Jade
Dec 17, 2021
DO NOT USE THIS COMPANY! The workers were rude and did a terrible job. They were rude, disrespectful. Damaged all my window trim they destroyed while redoing my siding. Left tons of trash in my yard including nails which I had a flat tire. What a disaster. This job was completed three or four years ago. The reason I now am submitting a review as I just learned that my new soffits that were done are ruined because they jacked up the flashing on my roof. So, I'm super disgusted with this company and I urge you not do business with this company. You will regret every moment of your decision.
Grim Phantasm
Jun 23, 2021
If I could give them 0 I would. I would not recommend these guys to anyone. They were great to start off but once they got a down payment they ghosted us for two weeks so we couldn't even get a refund if we wanted to. I had to call and leave the owner Josh a voicemail talking about how they advertise for being part of the better business bureau on their site but they actually are not affiliated at all.
A few things about them is that they do 0 work themselves besides estimates. Everyone is subcontractors that shows up so you are trying to fight your way through someone to get ahold of Arrow to fix anything that goes wrong. A few things that happened with our repair that was started almost 3 months ago, after the osb was taken off the roof, someone stepped on our indoor ceiling drywall.
Which meant another subcontractor had to come out and fix that. Also the gutter subcontractor that came out apparently fell off our roof and broke a few fence pickets. Nothing was said to us so when I sent arrow and image of the broken fence they seemed oblivious, called the gutter company, the owner of the gutter company said they knew it happened and they would fix it.
They didn't let anyone know it happened though and were going to just let it stay that way. They never did and I guess an estimator from Arrow came out and did it. Overall I am glad the roof is done, it looks great but their communication is abysmal and I'm glad we can move on.
A few things about them is that they do 0 work themselves besides estimates. Everyone is subcontractors that shows up so you are trying to fight your way through someone to get ahold of Arrow to fix anything that goes wrong. A few things that happened with our repair that was started almost 3 months ago, after the osb was taken off the roof, someone stepped on our indoor ceiling drywall.
Which meant another subcontractor had to come out and fix that. Also the gutter subcontractor that came out apparently fell off our roof and broke a few fence pickets. Nothing was said to us so when I sent arrow and image of the broken fence they seemed oblivious, called the gutter company, the owner of the gutter company said they knew it happened and they would fix it.
They didn't let anyone know it happened though and were going to just let it stay that way. They never did and I guess an estimator from Arrow came out and did it. Overall I am glad the roof is done, it looks great but their communication is abysmal and I'm glad we can move on.
Jerry Willey
Jun 13, 2020
Arrow Roofing was next door writing an estimate when I requested he inspect my roof. I had been told by other contractors, my 4 year old roof had serious issues potentially leading to leaks. Their project manager Sean Watson performed a courtesy inspection dispelling what all of the other contractors said. He assured me I was good for far greater than 10+ years of trouble free service on my roof.
When I do have to replace my roof Arrow has earned my respect and confidence for my next roof. They work with all insurance companies making it fast and easy to ensure me I'm in good hands until my new roof has been properly installed by professionals! Give them a call to see for yourself what your next roofing contractor offers!
When I do have to replace my roof Arrow has earned my respect and confidence for my next roof. They work with all insurance companies making it fast and easy to ensure me I'm in good hands until my new roof has been properly installed by professionals! Give them a call to see for yourself what your next roofing contractor offers!
Greg Sailor
Apr 11, 2020
Do not hire these people! I employed Arrow to do a flat roof repair over a back porch and later, to install new gutters and vented soffit front and rear at a small rental property. They installed the roof OK but put a new drip edge directly over the old, resulting in more water coming down my facia then into the gutters. They also had to install the gutters twice because they didn't use a level the first time, resulting in water running the wrong way.
On the front of the property, they were supposed to remove remnants of a flat roof that was torn off and install a course of new shingles and drip edge. They didn't and the subs installed the gutter right over the old rubber. See photos. Nice work eh? Very professional. On the soffit instal, they ran out of material half way through and didn't come back to compete the job for 5 weeks!
When they did finally do the work they used panels with a different texture, making a bizarre appearance from the street. When I asked them to make all this right, they proceeded to "gas light" me about when it would happen. Always " We're waiting for material." or "Your on the schedule." but never actually showing up. This project started in May and now we're into November. 6 months!
Most places could build an entire house quicker then that. Last, this company has had it's accreditation with the Better Business Bureau revoked. Their BBB rating is F (For some reason they have a 4.1 star average on Google though, which is one of the reasons I hired them. Lesson learned.)
On the front of the property, they were supposed to remove remnants of a flat roof that was torn off and install a course of new shingles and drip edge. They didn't and the subs installed the gutter right over the old rubber. See photos. Nice work eh? Very professional. On the soffit instal, they ran out of material half way through and didn't come back to compete the job for 5 weeks!
When they did finally do the work they used panels with a different texture, making a bizarre appearance from the street. When I asked them to make all this right, they proceeded to "gas light" me about when it would happen. Always " We're waiting for material." or "Your on the schedule." but never actually showing up. This project started in May and now we're into November. 6 months!
Most places could build an entire house quicker then that. Last, this company has had it's accreditation with the Better Business Bureau revoked. Their BBB rating is F (For some reason they have a 4.1 star average on Google though, which is one of the reasons I hired them. Lesson learned.)
Sandy Southall
May 28, 2019
I called Arrow out a few months ago for a roof replacement, Sean W. came out and educated me on different kinds of shingles and proper ventilation for my home, he took time to explain everything in great detail so I understood what needed to be done and why, worked with me on payment options and made sure the job got done when he said and left my yard/house looking like nobody was even there. I highly recommend Arrow and Sean for your roofing needs.
Patrick Gilboy
May 05, 2019
I'm a contractor myself and we had a great experience with Arrow. I had actually signed a contract with another company but wanted a few more bids. Marc Schmauch was our salesman and I have to say we were very impressed with his knowledge and professionalism We immediately canceled the contract with the previous company and signed with Arrow We had a full roof replacement and new vinyl siding installed. The workmanship was excellent. We would rate them higher if possible. Absolutely the company I will be recommending to EVERYONE Thank you Marc and both your crews
Christopher Martin
Feb 02, 2019
Excellent pricing, fast service, and good communication. Marc was quick to quote and to respond to emails. Abner and crew did excellent work, were professional and did a good job cleaning up after. I had 7 different bids and Arrow was the third cheapest option. The cheapest 2 actually wanted to perform repairs or partial replacements but Arrow was the cheapest full replacement. I'm very happy with my decision.
Mike Mahoney
Jan 16, 2019
We met with Marc Schmauch, Project Manager to discuss the installation of a new roof. He did a great job of explaining the process from delivery of all new materials, removal of old shingles and underlayment to installation of new shingles. He also did a great job of explaining the choice of colors, the quality and warranty of the new shingles. Marc also told us that some materials needed to be added to bring the roof up to code.
Shortly after meeting we received a call from Arrows home office to schedule the installation. The crew showed up early on scheduled day to remove old roof, new materials came shortly after and the crew did a great job installing the new roof. The crew also did an outstanding job of cleaning up and picking up of all the old roofing nails. The new roof looks great! We are very Happy with the Arrow company and highly recommend them! They are the best in the business!
Shortly after meeting we received a call from Arrows home office to schedule the installation. The crew showed up early on scheduled day to remove old roof, new materials came shortly after and the crew did a great job installing the new roof. The crew also did an outstanding job of cleaning up and picking up of all the old roofing nails. The new roof looks great! We are very Happy with the Arrow company and highly recommend them! They are the best in the business!
